Returns & Exchanges

If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery. Make sure to include an unboxing video, along with clear pictures of the product and its original packaging. Email us at support@gloreperfumes.com, and our team will assist you promptly.

Is an unboxing video required to make a claim?

Yes. An unboxing video showing the product in its original, unopened packaging is mandatory for any claim related to missing items, damage, leakage, or incorrect products.

What should I do if the package looks tampered with or damaged upon delivery?

If your package appears tampered with or visibly damaged, please refuse to accept it from the delivery partner and report the issue to us immediately.

Do you perform quality checks before shipping?

Absolutely. Every product undergoes a detailed quality check before dispatch. In the rare event that an incorrect or damaged product slips through, we’ll make sure to resolve it quickly and efficiently.